# Notifications

<figure><img src="https://2004646444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3RqtCm895a0TYb7ck4Rp%2Fuploads%2FjMg2I9VygRlJY0PRC47Y%2Fimage.png?alt=media&#x26;token=0ac84698-9cfb-411b-92fd-bf5b523a08d1" alt=""><figcaption></figcaption></figure>

Notifications are sent to users as a reminder to avoid possible penalty due to commitment error. &#x20;

* Reminder of session: 3 hours, 1 hour, 30 minutes, 10 minutes (before session starts)&#x20;
* Reminder for clients to complete booking.&#x20;
* Notice for the service provider when booking was accepted.&#x20;
* Notice for all users that a new message was received.&#x20;
* Confirmation period: From the time a booking was made until 48 hours before session starts, this notification should remind clients once per day if the session was yet to be confirmed. &#x20;
* Decision to reschedule or refund: In case of reasonable cancellation of session post confirmation, this notification serves to prompt users for the decision to proceed within the grace period to avoid possible charges. &#x20;
* Late for session&#x20;
* Session is considered “no show”&#x20;
* Session starts and ends&#x20;
* Reminder to submit proof of reasonable cancellation to be verified.&#x20;
* Reminder to complete terms of service upon listing (could be a one-off notice or repeated if users select “remind me again”)&#x20;

Users in general, can choose to turn off notifications of reminder. However, this is not recommended unless the user is confident with staying committed without the notifications which serves as a **convenient reminder**.&#x20;