# Reasonable Cancellation

### Client

**Steps to cancel and reschedule:**\
1\.  Click on the session details. \
2\. Scroll down and click "Cancel session". \
3\. Fill in relevant information regarding the cancellation and select "reschedule session".\
4\. The newly scheduled session will be considered valid, with the credits from the previous session brought over to the new session without additional charges when the cancellation is verified to be reasonable and justified. 

{% file src="/files/9i1pEut7pwNwUdv0uohQ" %}

<div align="left"><figure><img src="/files/qEzR0vQUzoRhZZolaOl7" alt="" width="264"><figcaption></figcaption></figure></div>

**Steps to cancel and request a refund:**\
1\.  Click on the session details. \
2\. Scroll down and click "Cancel session". \
3\. Fill in relevant information regarding the cancellation and select "cancel and refund".\
4\. If the cancellation is verified to be reasonable and justified, a 10% administrative charges would apply and 90% of the session fee will be credited back to the client's wallet. (See [**Applicable charges**](/the-y-cucumber-account/applicable-charges.md))

{% file src="/files/y5o591SiqD2Lzh0yPPCs" %}

<div align="left"><figure><img src="/files/nfhckImaW8Pshekelj0d" alt="" width="264"><figcaption></figcaption></figure></div>

### Service provider

**Steps to initiate a reasonable cancellation:**\
1\.  Click on the session details. \
2\. Scroll down and click "Cancel session". \
3\. Fill in relevant information regarding the cancellation to be verified and considered a reasonable cancellation. \
4\. Upon approval of the reasonable cancellation, the session will be cancelled immediately and an instant full fee will be refunded to the client's Y-Cucumber account. (see [**Cancellation and Rescheduling Policy**](/the-y-cucumber-account/cancellation-and-rescheduling-policy.md))

{% file src="/files/KhQmceCbqd0ZzVSGfngM" %}

<div align="left"><figure><img src="/files/92BxarHUwQSbSsaTNchL" alt="" width="264"><figcaption></figcaption></figure></div>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://manual.ycucumber.com/in-app-tutorial/reasonable-cancellation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.